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Frequently asked questions

FAQs

Orders

How do I place an order?

To place an order, simply browse our product categories, select the beauty device you wish to purchase, choose any relevant options (e.g., color or size), and click the "Add to Cart" button. Once you're ready, proceed to checkout to complete your purchase.

Can I modify or cancel my order after placing it?

Once your order is confirmed, we start processing it immediately. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We may not be able to accommodate changes once the order is in processing.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased directly from our website. These can be used as payment for any beauty device on our site.

Shipping & delivery

What shipping options do you offer?

We offer various shipping methods, including standard shipping, expedited shipping, and express delivery for faster service. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the order tracking page.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and delivery times for international orders will be calculated at checkout based on your shipping address.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your beauty device, you can return it within 30 days of delivery for a full refund. The product must be unused and in its original packaging.

How do I initiate a return?

To start a return, please contact our customer service team with your order number. We'll provide instructions on how to return the product and process your refund once the item is received.

Can I exchange an item?

If you would like a different product, please return the item and place a new order.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payments are securely processed through our trusted payment gateway.

Is it safe to shop on your website?

Yes! We take your security seriously. Our website uses industry-standard encryption to ensure that your personal and payment details are safe and secure.

Can I use a discount code for my purchase?

Yes, we offer promotional codes from time to time. Simply enter your discount code at checkout to apply it to your order.